Customer Experience Podcast: People Matter in Business

We continue to live in a world of change. It was there before. It is here now. It will be there in the future. 

So if that’s the case, why do companies get change wrong so often? Today’s guest, Cristina Herrera is on a mission to change that by bringing people-driven change management to businesses worldwide. 

Cristina cuts the BS of business and gets companies to get right to the heart of the people. 

She explains how yesterday’s perks are today’s norm and how to have a real human conversation with your employees. 

How can you best adapt your change program to the cultural differences across the globe? Cristina tells us how. 

Find out how a 3 month backpacking trip in Asia shaped Cristina’s approach to change management. Want to know why cheese creates a best friendship between host and guest? Have a listen to find out!

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.