Customer Experience Podcast: People Matter in Business
Podcast interview by Rick Denton of the CX Passport on People Dependent Return on Investment, November 2021.
🎤People matter in Customer Experience. People matter in business. People drive your ROI. Find out all about people-driven change with Cristina Herrera in CX Passport episode 37 “The one with People Dependent Return on Investment” 🎧
Sustainability & Reducing Waste in the Workplace
Urban Green and IFMA panel on Reducing Waste in the Workplace, October 2021.
A talk about how to leverage change management to drive and achieve your sustainability and zero waste in the workplace goals.
Workplace of the Future’S’: Changing Paradigms, Meanings and Becoming a Force for Good
Podcast Published on Open Source Workplace Podcast, October 2020.
Interview with Steven Todd on The Open Sourced Workplace Podcast about shifting the perspective and language from Workplace of the Future to Workplace of the FutureS.
A Holistic Workplace Experience Podcast: What People Really Need to Thrive
Podcast Published on A Holistic Workplace Experience Podcast, October 2020.
Interview with Eric Kerr of A Holistic Workplace Experience Podcast about what people really need to thrive and the future of work. As we create the future of work, what should companies be considering to ensure that they are creating an environment and culture that supports their people?
Leadership & Empathy: What’s Your Shared Purpose?
Podcast Published on Open Sourced Workplace, September 2020.
Interview with Steve Todd of The Open Sourced Workplace about the value of GREAT leadership. We discussed what it looks like and how we can develop a clear shared purpose with our staff to build superstar teams that feel valued and are intrinsically motivate to succeed.
The Demand for Workplace Strategy and Change Management
Article Written and Published by Open Sourced Workplace, July 2020
An article about the demand for workplace strategy and change management in uncertain times. Open Sourced Workplace has woven our prior discussion and interviews on the subject into this beautifully written article.
Change Management Myths and Assumptions
Podcast Published on Open Sourced Workplace, June 2020.
Touched base with Steve Todd from Open Sourced Workplace to discuss change management myths and assumptions.
How Do I Become Human: Facing Equality, Anti-Racism and Intentionality
Article Published on LinkedIn, June 2020.
Since the dawn of time, being human meant that we were able to develop meaning, tell stories, partake in the act of reciprocation, become social tribes and teach. This behavioral modernity, however, has let us down. We, as a global society, have allowed and encouraged (consciously and unconsciously) historic and modern racial inequality that grows like a cancer. There is a scurry of organizations looking to make a statement condemning injustice, but how do we turn that statement into action?
Discussing Business Strategy and Evaluating Corporate Strategy
Podcast Published on Open Sourced Workplace, May 2020.
Touched base with Steve Todd from Open Sourced Workplace to discuss overall business strategy in informing your corporate strategy. When you are not sure what the organization's priorities are you might want to begin with conducting a corporate strategy assessment. While I don't go into the types of questioning techniques I use, I share the model I use to help facilitate the process; Rubik's Cube.
Corporate Strategy, Workplace Strategy & My Data Collection Rule of Thumb
Podcast Published on Open Sourced Workplace, April 2020.
Sat down with Steve Todd from Open Sourced Workplace once again to discuss why Corporate Strategy is the starting point for Workplace Strategy. I shared a real example of how using my rule of thumb saved an organization multiple-thousands of dollars!
What comes first Workplace Strategy or Change Management?
Podcast Published on Open Sourced Workplace, April 2020.
Interviewed by Steve Todd, Founder of the Open Sourced Workplace, to discuss the disciplines of Workplace Strategy and Change Management. We discussed what makes them different, what makes them similar and how they intersect.
Creating Psychological Safety when Preparing for your Return to the Workplace Strategy
Podcast Published in WorkDesign Magazine, April 2020.
A discussion about supporting our colleagues by creating workplaces where the psychology of safety is a priority and the needs of individuals are accounted for when planning a return to physical office spaces. “Fear is stronger than data” so workplace leaders must combine a data-driven strategy with an understanding of the human psychology that will influence decision-making and comfort levels as we consider re-opening the built environment.
We’re All In This Together
Article Published on LinkedIn, April 2020.
This is the first time in human history where we are all, globally and collectively, facing the same enemy. Forget enterprise change management – we need a global strategy! One that is rooted in the psychology of safety… Remember that we are social beings. In times of unrest there is a fear of being kicked out of the tribe. A growth mindset will help you to overcome feelings of anxiousness and helplessness. It can help you to cultivate consciousness, build resilience and prepare you to learn.
The Impact of Now
Article Published in WorkDesign Magazine, September 2019.
While not all organizations may be change mature, it’s important for all organizations to be honest about the impact of change and expectations on the employee. It’s just as important to engage a change management team early in the process, so organizations don’t find themselves trying to throw money at the problem to remediate a failing workplace transformation project.
Workplace Innovator Podcast with Mike Petrusky
Podcast Published on Workplace Innovator Podcast, April 2019.
Interviewed by Mike Petrusky, Founder of the Workplace Innovator Podcast. Cristina Herrera is Director of Change Management at Ted Moudis Associates in New York City where she leverages her understanding of human beings to deliver workplace strategy and change management services that help make a difference in people's lives. Cristina shares her inspirational story about how she came to the U.S. from Australia at a young age with a passion for encouraging others.
How to Make Free Address Offices More Comfortable
Article Published in HRDive, July 2018.
It’s easy for workers introduced to this type of space to feel like they’ve lost their sense of belonging and comfort. Fortunately, there are a number of ways to create community and continuity in this new environment.
Workstyles: A Life-Cycle Reflection from Pre-K to the Workplace
Article Published on LinkedIn, May 2018.
Throughout our education, we are taught that we are being prepared to live in the “real world”, in a professional world. As they grow, children and young adults are certainly afforded an increased level of trust and responsibility in the progression from preschool up to university. Yet many of us find that once we enter the professional workforce, we are made to revert back to more of a play pen or grade school style of working, far from the intellectually empowering workstyle we experienced in college.